The knowledge of tools for customer relationship management is necessary for every business-minded person.
It is worth knowing that no business survives in the absence of customers.
The more reasons you should implement CRM tools for managing your company's interactions with customers,.
{tocify} $title={Table of Contents}
What Are Customer Relationship Management Tools?
Remember that CRM stands for customer relationship management.
The tools for customer relationship management, or CRM tools, refer to those applications or software that enable a business or an organization to manage its relationship with customers.
CRM tools function as an intermediary between an organization and its prospective customers.
CRM tools enable a business or organization to serve their customers conveniently while also communicating their activities with the company.
Also read: Importance of Customer Relationship Management
Tools for Customer Relationship Management
Below are some customer relationship management tools that every promising business or organization should implement to manage their activities.
 |
| Image: Pipedrive |
Pipedrive CRM Tools
Pipedrive is a visual customer relationship management tool that allows you to easily automate monotonous processes.
Pipedrive, as a web-based CRM, should be your first choice if you're a small business owner looking for affordable but efficient customer management software.
It offers a user-friendly interface, advanced analytics, reporting features, and email marketing campaigns rolling out this year!
Pipedrive CRM Tools allows a business or organization to track and manage communication histories. These include phone calls, message histories, and emails, to mention a few features.
Pipedrive CRM pricing starts with an essential plan of $15 per month but is $12 when billed annually.
It also has advanced, professional, and enterprise plans, all of which come with a free 14-day trial.
 |
| Image: Zoho |
Zoho CRM Tools
Zoho CRM enables you to contact prospects at the correct time, engage with them across all channels, and close more business in a more efficient manner.
Zoho offers an affordable pricing plan with a free CRM edition. All plans can be tried for free before payment is made.
 |
| Image: HubSpot |
HubSpot CRM Tools
HubSpot is a leading CRM platform that has made it easier for teams to manage their work. HubSpot's Sales, Marketing, and Service CRM all have some great free features.
You can get all the help you need to set up and administer the CRM without breaking a sweat.
HubSpot's templates for marketing strategies, invoicing, and even email signatures are unique features available in the free version.
It also has a premium version, to which you can subscribe to get advanced and upgraded features for your management services.
 |
| Image: Insightly |
Insightly CRM Tools
From first-time CRM users to seasoned sales professionals, Insightly CRM Tools is designed to meet their needs.
With built-in project management capabilities, extensive integration options, and a fluid and dynamic design, Insightly CRM delivers a powerful variety of functions.
Insightful begins with a monthly plus plan of $29, a professional plan of $49, and an enterprise plan of $99.
What makes Insightful more interesting here is that you can try all these plans for free!
 |
| Image: Salesforce |
Salesforce CRM tools
Salesforce has carved out a niche for itself as one of the most popular customer relationship management tools available online.
It has a 360-degree customer platform that is focused on providing excellent services between the organization and its available customers.
The software is not only adaptable, but it can also be scaled to meet the needs of expanding teams and enterprises.
The best part of it is that it allows a business or an organization to create engagement solutions based on their specific requirements.
Aside from that, Salesforce CRM's scalability is one of its most appealing features.
 |
| Image: Monday.com |